Privacy Policy
Respecting users' privacy is a key value for Dami3C. To learn about what personal information Dami3C collects and how it may be used, please read Dami3C's privacy policy here below. If you have any questions, please contact Dami3C user support here. Thank you.
We will comply with the Data Protection Act 1998 and any other applicable data protection legislation. By registering for the Dami3C Portal Services you consent to our using and/or disclosing your personal information for the following purposes:
- providing, or arranging for third parties to provide, help desk facilities which may be available to you which may involve disclosing your personal information to third parties solely for those purposes;
- providing, or arranging for third parties - including third parties located not within the European Union - to provide, any additional services you request from us;
- as required or permitted by law from time to time.
We will not use your personal data for marketing other Dami3C products and services or any third party products and services without having given you the opportunity to opt out of such marketing opportunities.
We are committed to protecting your right to privacy. Any information you provide to us will be held on computers that are based in the European Union or the United States of America. We collect information about our users in order to help continually improve the Dami3C Portal Services. We also use the information you provide us to enter into commercial arrangements, including the sale of advertising space, which allow the Dami3C Portal Service to remain free for all our users. We will always adhere to the Data Protection Act 1998 (UK) in relation to our use of your information and any other applicable data protection laws. This Privacy Policy relates only to our use of the information you provide us and your use of the Dami3C Portal and does not extend to your use of the Internet other than the Dami3C Portal.
What data do we collect from you?
We collect the personal data you provide when you register for Dami3C Portal Services with us. We also collect any other personal data that you provide when using the Dami3C Portal, for example, to enter competitions. We also use cookie technology to monitor which areas of the Dami3C Portal you prefer. The information obtained from the cookies is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may also hold information relating to any transactions that you enter into with us or any of our third party retail partners.
We use the advertising agencies to serve ads when you visit Dami3C Sites. These companies may use information about your visits to Dami3C Sites, including the searches you conduct while on Dami3C Sites. None of this information is used to identify you personally. This information is used to present you with relevant advertisements on other Websites that you may visit.
What we do with the data we collect from you?
We may use the personal information we collect from you to build up a profile of your interests and preferences. This information may be disclosed to other Dami3C group companies and carefully selected third parties and/or used to make you aware of products or services that you may find of interest. If you do not wish to have your details passed on to carefully selected third parties or if you do not wish to receive unsolicited mailings from us, you may anytime opt out in the user profile section of the Dami3C Portal.
Third Party Advertising
The advertisements appearing on the Dami3C Portal are delivered to you by ourselves and by advertising agencies. Information about your visit to the Dami3C Portal, such as the number of times you have viewed a particular advertisement (but not information about you, such as your name, address or any other personal information) is used to decide which advertisements to serve to you.
In the course of serving advertisements to you cookie technology may be used, but such cookies will not be used to collect any personally identifiable information about you.
Private Communications
It is our policy to respect the privacy of private communications. We will not intentionally inspect the contents of private communications sent or received using the Dami3C Portal except as required or permitted to do so by law.
Children and Dami3C
We do not specifically collect information about children and believe that children should always get the consent of their parents before giving out any personal information. Where children are specifically encouraged to participate within the Dami3C Portal, they will always be advised that they should seek parental permission before they continue with the activity. We recommend that parents actively participate and where possible monitor their children's use of the Dami3C Portal.
Keeping your details private
The use of Newsgroups or Forums/Chat, either within the Dami3C Portal or on the Internet, is at your own risk. This may result in you receiving unsolicited messages from other parties who have picked up your details from such services. Further, do not forget that if you enter your details in the Dami3C Users Directory they will be generally available to all Dami3C users.
Disclosure of data in accordance with law
We may need to disclose your data to appropriate persons where required or permitted by law (for example, to law enforcement authorities in relation to the investigation of a suspected criminal offence).
Changing contact details
Changes to the Policy
We may need to amend the Privacy Policy from time to time. Any such amendment will take effect as soon as it is posted on the Dami3C Portal. You are therefore encouraged to familiarise yourself with the Privacy Policy on a regular basis. The Privacy Policy will always be easily accessible online throughout Dami3C Portal.
Shipping & Returns
Processing time is usually 1–2 business days (excluding weekends/holidays).
Estimated delivery time: 【5–12 business days】 depending on the destination and local carrier operations.
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number (if available). You can also check your order status on the Order Tracking page.
Get free shipping on orders of $50 or more
Use this text to answer questions in as much detail as possible for your customers.
If your item arrives damaged, defective, incorrect, or not as described, you can request a return or replacement within 30 days of delivery.
Please contact DAMI3C support first and provide your order number and photos/video proof.
Yes. After we confirm the issue, we will offer a replacement, partial refund, or full refund depending on the situation. Refunds are issued to the original payment method (processing time may vary by bank/provider).
Damage caused by misuse, drops, liquid exposure, or unauthorized repair
Normal wear and tear
Missing accessories/original packaging (when required)
Orders
Choose your product → add to cart → checkout → enter shipping details → complete payment. You’ll receive an order confirmation email after the payment is successful.
If your order has not been shipped, we can help you update or cancel it. Please contact Athsia support ASAP with your order number.
Once shipped, cancellation may not be possible.
Contact us immediately with the correct address. If the package has already shipped, we may not be able to change the address, but we’ll try our best to help you contact the carrier.
We accept 【credit & debit cards/PayPal/Apple Pay/Shop Pay】.
Please check your spam/junk folder first. If you still can’t find it, contact Athsia and we’ll resend it. Make sure your email address is correct at checkout.
Check with family/roommates/front desk/security/parcel locker
Verify the shipping address on your order
Contact the local carrier for proof of delivery
If still missing, contact Athsia within 48 hours so we can assist.
International shipments may experience delays due to customs, weather, holidays, or local carrier backlogs. If tracking hasn’t updated for 【7–10 days】, contact us and we’ll investigate.
Products
Dami3c products are sold as brand-new unless clearly stated otherwise on the product page. Each item is inspected before shipment to ensure it meets our quality standards.
Yes. Most products come with a 【12-month warranty】 covering manufacturing defects (not including accidental damage or misuse). If you have an issue, please contact us with your order number and proof.
Please contact Dami3c support and provide:
Order number
A short video showing the issue (recommended)
Photos of the product, accessories, and packaging label
We’ll guide you through troubleshooting and arrange a replacement/refund if confirmed defective.
We aim to display products as accurately as possible. However, slight differences in color/appearance may occur due to lighting, screen settings, or product batch updates.
Yes. Some products include printed manuals; others provide digital instructions. If you need a guide, message us with your product model and we’ll send the setup steps.
Yes (depending on availability). Send us the product model and the part/accessory you need, and we’ll confirm options and pricing.
Support & Trust
Yes. We use secure checkout and trusted payment providers. Your payment information is encrypted and never stored on our servers.
Email us at 【support@dami3c.com】 with your order number. We usually respond within 【24 hours】 on business days.
Contact us anytime. We’ll provide step-by-step troubleshooting first, and if the issue is confirmed, we’ll offer a replacement or refund according to our policy.